The City of Shreveport’s Department of Water and Sewerage is actively addressing recent water quality concerns following a series of heavy rain events that significantly impacted the city’s source water. Administrators are aware that numerous customers have experienced off-color water from their taps.

Over the last few days, the suspected cause of the discoloration is naturally occurring minerals. While it can cause water to appear off-color, there is no need to boil water at this time.

The Water and Sewerage team has made immediate adjustments to the water treatment processes and will continue to monitor and adjust the treatment as needed. Customers should start seeing noticeable improvements which will continue through the weekend. Additionally, they have increased the programmatic line flushing efforts to expedite the turnover of water across the city. These steps are part of the city’s ongoing commitment to ensuring the highest quality of water for its residents.

The City understands the inconvenience this may have caused and appreciates the community’s patience as it works to resolve this issue caused by the heavy rains that have had a sudden and significant impact on the area. A dedicated team is working around the clock to ensure that the water supply returns to its usual quality as quickly as possible.

For any questions or concerns, customers are encouraged to contact the 24-hour customer service hotline at 318-673-7600 or go online to shreveportlawater.gov/ for updates.