The below information is shared as a courtesy from the Shreveport Water Department.

As winter approaches and temperatures drop, the department emphasizes proactive measures to protect pipes, secure the water supply, and manage utility expenses. Cold weather significantly threatens plumbing systems, but preventive actions can avert the costly consequences of burst pipes and potential flooding. To aid residents in safeguarding their plumbing, Shreveport’s Department of Water and Sewerage offers these essential tips:

• Locate and Label Your Water Main Shut-Off Valve: Identify this valve and ensure all household members know its location. A swift response to shut off water can minimize damage in case of a frozen or burst pipe.

• Insulate Pipes and Outside Faucets: Wrap pipes in unheated areas, like garages or crawl spaces, with insulation to prevent freezing. This simple step can substantially protect your plumbing.

• Disconnect, Drain, and Store Garden Hoses: Remove garden hoses, drain them, and store them before freezing temperatures arrive. This prevents increased pressure in the plumbing system and potential damage to spigots or connecting pipes.

• During Freezing Temperatures:

• Open kitchen and bathroom cabinet doors to allow warmer air to circulate plumbing, especially on exterior walls.
• Let cold water drip from the farthest faucet from the main valve to keep water moving and prevent freezing.

• In Case of a Burst Pipe: Immediately shut off the main water valve and contact a licensed and registered plumber for prompt assistance.

• Help Us Help You: If you notice the ground buckling with water coming up from the street or sidewalk, it might indicate a main break. Report it to our 24-hour EMERGENCY LINE at 318-673-7600. For billing-related issues, call our customer service line at 318-673-5510.

William Daniel, Director of Water and Sewerage, stressed, “During winter, it’s crucial for residents to take proactive steps to protect their pipes and prevent potential damage. Simple actions, like locating your water main shut-off valve and insulating pipes, can prevent costly repairs. By following these guidelines, we ensure the reliability of our water supply during winter.”

Remember, the City of Shreveport Department of Water and Sewerage is responsible for water mains and connections to the water meter, while property owners are responsible for pipes on their property.